Remote Assist - Connecting to managed PCs

Owned by David Dean
Last updated: Nov 06, 2020

Instructions for assisting patrons at managed PCs

If you don't have an account with JerseyConnect Remote Assist, contact the JerseyConnect help desk at support@jerseyconnect.net

  1. Browse to https://assist.jerseyconnect.net/
  2. Click the Login link in the top right corner
  3. Enter your email address and JerseyConnect Remote Assist password.
  4. Click Remote Access to show managed PCs:
  5. Locate the PC you want to connect to, and click the Connect button. You'll be prompted to download a small client program. Click Run.


  6. Enter the password you assigned when you added the computer, and click Connect.
  7. When you're done, click End Session to finish up.


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