Remote Assist - Connecting to managed PCs

Owned by David Dean
Last updated: Nov 06, 2020
1 min read

Instructions for assisting patrons at managed PCs

If you don't have an account with JerseyConnect Remote Assist, contact the JerseyConnect help desk at support@jerseyconnect.net

  1. Browse to https://assist.jerseyconnect.net/
  2. Click the Login link in the top right corner
  3. Enter your email address and JerseyConnect Remote Assist password.
  4. Click Remote Access to show managed PCs:
  5. Locate the PC you want to connect to, and click the Connect button. You'll be prompted to download a small client program. Click Run.


  6. Enter the password you assigned when you added the computer, and click Connect.
  7. When you're done, click End Session to finish up.


Related articles