Remote Assist - Quick start for Library Staff

Owned by David Dean
Last updated: Nov 09, 2020
3 min read

Quick start guide for library staff

The first time you log into Remote Assist, you can't use your email address. Your login for the first time is \\njstatelib.org\[YOUR USERNAME], e.g. \\njstatelib.org\jdoe. Once you've logged in the first time, you can use your email address.


Here's how to log in and get started right away:

  1. Browse to https://assist.jerseyconnect.net/
  2. Click the Login link in the top right corner
  3. Enter your NJSL email address and the password you use to log into your work PC. You'll see the Remote Support screen:
  4. Click Start New Session to download the staff program, and click Run. A code for a new session will pop up automatically.




  5. Note the session number. Click Invite to create an email with a join link, or click Options to customize the session.


  6. Wait for the patron to click the link and download the small client program. The session window will change to show the patron's screen.


  7. For desktop or laptops, you can move the patron's mouse, enter text, or make annotations on the patron's screen. You can also chat with patrons over text or start an audio or video call.
  8. When you're done, click the icon of a display with an X on the lower corner to end the session.


  9. The session will end, and the staff program stays open in case you want to start another session. You can keep it open, or close it and download a new copy anytime.



You can download an installable version of the staff program by clicking the Downloads link in the top right corner of the remote support portal screen. Select ISL Light 4.

Related articles