Remote Assist - Guide for Patrons

Owned by David Dean
Last updated: Apr 23, 2024 by Ben Weaver
  1. Go to https://assist.jerseyconnect.net/ and enter your numeric code in the box labeled Enter Session Code:



  2. Follow the onscreen instructions to run the app. Make sure the name listed matches the person you're speaking to.



  3. Once downloaded run the app and accept any security prompts that may come up.
  4. When the app launches you can verify the session code matches what you were provided and then click Join to start the session.

  5. The app will request permissions on your computer in a User Account Control pop-up. Click Yes to complete joining the session.



  6. You will then have a small, floating chat window and a session bar across the top of your screen.



  7. When you're ready to end the session, or if you just want to stop sharing your desktop, click the big Stop button.