When you're in a call, you can conference in another staff member. Just follow the steps below.
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Adding another party by number
| Tip |
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If you're adding a staff member to the call, please see the Shortcut instructions further down the page for a much simpler process. |
On a desk phone
- While on a call, press the Hold button to put the current call on hold
→ 
- Using the keypad, dial the number of the person you want to add to the call
- Once the person answers, click the More button and select Merge with <previous caller> from the menu that appears
- The calls will be merged into a conference call. To return to the call, click the Tap to return to call banner at the top of the screen
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- When you're done, click the End call button to finish the call
On a PC or laptop
- While on a call, switch to the main Teams interface and the select the Calls button from the left menu
- Dial the number - this will place your original call on Hold automatically if it wasn't on hold before
- In the new call window, click the More button and select Merge Calls from the drop down
- Select the call you want to merge into
- The calls will be combined into a new window, showing all participants
Shortcut - adding a staff member
| Tip |
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If the person you want to add to the call is another staff member at NJSL (State Street or TBBC), you can use the shorter process below. |
On a desk phone
- Tap the conference button, seen in the bottom left top right corner of the screenshot below
- The list of call participants will appear. Tap the button in the lower right (person with a plus sign) to add a party to the call.
- Once you've located the person, click the check mark button next to Add members to add them to the call. They'll appear in the call screen after answering the call.
- When you're done adding people, tap the banner labeled Tap to return to call to return to the main screen.
On a PC or laptop
- Click the People icon in the menu bar.
- The list of call participants will appear. In the box, type the name of the person you want to add to the conference:
- Select their name from the dropdown to add them to the conference. When they answer, they'll appear in the Participants list.
